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ServiceNow Overview and Demo

With Michael Lombardo, CEO of GlideFast Consulting


In this video, Michael Lombardo provides an overview of ServiceNow's user interface and basic functionality. He begins by explaining the dashboard homepage, where users can customize their default homepage based on their role. He demonstrates how to personalize the homepage by adding or deleting reports and modifying it according to individual preferences.

Michael highlights the chat feature in ServiceNow, comparing it to Google Hangouts, allowing users to communicate and receive desktop notifications for messages. He showcases the intelligent linking capability of ServiceNow, where typing a record number automatically generates a link to that specific record.

The search functionality is emphasized as a powerful tool to quickly locate information in ServiceNow. Michael demonstrates how users can search for keywords and get results across various modules and records.

The list layout functionality is explored, where users can modify data directly in the list view, update multiple rows simultaneously, and apply filters to view specific sets of records. He also explains how to create bookmarks for frequently accessed pages or specific records, customize them, and use the bookmark navigator to access them quickly.

Michael mentions the ability to run reports directly from the list view, showing an example of a pie chart report and how users can drill down into specific data. He concludes the video by providing his contact information for any questions or inquiries.

Overall, the video provides a visual demonstration of ServiceNow's user interface, showcasing its customization options, chat functionality, search capabilities, list layout features, reporting tools, and bookmarking abilities.



About GlideFast Consulting, A Division of Apex Systems

GlideFast Consulting is an Elite ServiceNow Partner that specializes in delivering exceptional solutions on the ServiceNow platform. We pride ourselves on offering industry-leading services, unparalleled expertise, and a track record of positive customer reviews. Our extensive experience in ServiceNow, combined with our unwavering commitment to customer success, sets us apart from our competitors and enables us to deliver successful outcomes for every client. Whether it's our deep platform knowledge, process-driven standardization, or innovative approach, we are dedicated to providing our customers with the best possible experience. Reach out to our team here.

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