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Introduction to IT Operations Management (ITOM) in ServiceNow


In this video, GlideFast Consulting promotes their IT Operations Management (ITOM) services and how it can benefit organizations. By leveraging ServiceNow's ITOM capabilities, businesses can achieve complete visibility of their IT environment, gain insights, mitigate risks, and quickly identify the root causes of issues. The key features and benefits of ServiceNow ITOM highlighted in the video include:

  • Rapid response and issue resolution: Users can quickly address and resolve IT issues, pinpointing their root causes.

  • Self-aware CMDB (Configuration Management Database): With a self-aware CMDB, organizations can optimize event management by correlating event, change, and incident information, providing a holistic view of service health.

  • AI Ops and operational intelligence: Leveraging artificial intelligence and machine learning, organizations can proactively track and maintain service performance, shifting from a reactive problem-solving approach to a preventative one.

  • Enhanced visibility of IT resources: ITOM enables organizations to discover and map services across on-premises data centers and the cloud, improving visibility and management of IT resources.

Overall, the video showcases GlideFast Consulting's IT Operations Management (ITOM) services, highlighting the benefits of leveraging ServiceNow's capabilities. By using ITOM, organizations can achieve complete visibility of their IT environment, respond rapidly to issues, utilize a self-aware CMDB for optimized event management, implement AI Ops, and enhance visibility and management of IT resources across on-premises and cloud environments.



About GlideFast Consulting, A Division of Apex Systems

GlideFast Consulting is an Elite ServiceNow Partner that specializes in delivering exceptional solutions on the ServiceNow platform. We pride ourselves on offering industry-leading services, unparalleled expertise, and a track record of positive customer reviews. Our extensive experience in ServiceNow, combined with our unwavering commitment to customer success, sets us apart from our competitors and enables us to deliver successful outcomes for every client. Whether it's our deep platform knowledge, process-driven standardization, or innovative approach, we are dedicated to providing our customers with the best possible experience. Reach out to our team here.

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