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My ServiceNow Story: Ryan Gillespie, GlideFast Architect, and ServiceNow Rising Star

The team at GlideFast Consulting is full of passionate, skilled, and enthusiastic developers and architects. If there is one thing that we all have in common, it is our love for the ServiceNow platform and community. “My ServiceNow Story” is a blog series that will give you an inside look of the work and lives of the consultants at GlideFast Consulting and how they started and built their careers in the industry. Our consultants will share their stories with you and will lead you down the path that brought them to where they are today.

This ServiceNow Story features Ryan Gillespie, GlideFast Technical Architect, and ServiceNow Rising Star, based out of Columbus, OH.


How were you first introduced to ServiceNow? What was your first job using the platform?

I was first introduced to ServiceNow as an IT Asset and Configuration Manager! We used ServiceNow to manage our IT assets and our configuration items. It was a really fun building process and procedure, leveraging the platform. We basically built out SAM and HAM Pro before they were a thing! It was a great experience, and in the few years I was in that position, our team saved the company millions of dollars leveraging ServiceNow!

What other jobs have you had working with ServiceNow?

  • Technical Consultant

  • Platform Solutions Consultant

  • Architect

What are your primary ServiceNow skills?

  • ServiceNow CIS-CSA

  • ServiceNow CIS-ITSM

  • Suite Certification - ITSM Professional

  • ServiceNow Predictive Intelligence - Micro Certification

  • ServiceNow Performance Analytics - Micro Certification

  • ServiceNow Platform Subscription Model - Micro Certification

  • ServiceNow Virtual Agent - Micro Certification

I love ITAM and ITOM! I'm a total data geek so I find it interesting.

What are your plans for the future in your career and in the ServiceNow industry?

My future plan for my career within the ServiceNow industry is to work alongside Bill McDermott.

Interested in working with the experts like Ryan on the GlideFast Consulting team? Reach out to our team here. We would love to learn more about your ServiceNow challenges and how we can help your organization build better solutions.

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