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My ServiceNow Story: Uma Aggarwal, GlideFast Technical Consultant and ServiceNow Rising Star

The team at GlideFast Consulting is full of passionate, skilled, and enthusiastic developers and architects. If there is one thing that we all have in common, it is our love for the ServiceNow platform and community. “My ServiceNow Story” is a blog series that will give you an inside look of the work and lives of the consultants at GlideFast Consulting and how they started and built their careers in the industry. Our consultants will share their stories with you and will lead you down the path that brought them to where they are today.

This ServiceNow Story features Uma Aggarwal, GlideFast Technical Consultant, and ServiceNow Rising Star, based out of Gurgaon, India.


How were you first introduced to ServiceNow? What was your first job using the platform?

I started my career with android development in 2010 and due to location constraints, I had to move to service management and operations. There, I first used ServiceNow as an end user to work on incidents, changes, problems, projects, etc. However, I always had questions about the functionality, fields, etc, so I used to reach out to the ServiceNow team directly. One time, a ServiceNow team member was stuck with some code logic and I helped him — that's when I realized that as I have coding experience and I have been using this platform, I should explore it as I was already in love with this platform.


What other jobs have you had working with ServiceNow?

I was just an end user and when I decided to explore it further ( i.e. from an admin or developer perspective). I had no clue where to start. I tried finding things on the internet and I came to learn about the ServiceNow community. There, I asked questions on how I could learn ServiceNow or if someone can give initial basic training. Many people contacted me with their "rate card"; however, Robert Fedrouk not only showed me the direction but also helped me understand the core platform.

I used to take sessions after IST midnight time and attend the office the next day and would work and complete ServiceNow assignments in the office. Once I learned that the market needed proven experience, which I did not have yet but luckily my company trusted me, I then interviewed and was hired as a ServiceNow Admin. Later, I started working as a ServiceNow Developer.


What are your primary ServiceNow skills?

  • I have mostly worked on ITSM, a bit of ITBM, integrations, etc.

  • Certs: CSA, CAD, CSM

I am still learning and trying to find what interests me more. So far, I have loved everything in the ServiceNow platform.


What are your plans for the future in your career and in the ServiceNow industry?

My goal is to become a successful ServiceNow Architect who knows the core platform in and out. With the fact that the platform is growing with each release, I think no one knows all the modules; however, I want to attain a position, in terms of knowledge, where I can guide teams at least for 2-3 modules.


Interested in working with experts like Uma on the GlideFast Consulting team? Reach out to our team here. We would love to learn more about your ServiceNow challenges and how we can help your organization build better solutions.

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