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Introduction to Service Portal in ServiceNow

In this video, the focus is on simplifying the ServiceNow service portal. The following key points are highlighted:

  • The value of bringing in a team of web developers and ServiceNow architects: By bringing in a team of developers and architects, organizations can automate support for common requests using virtual agents. This automation allows for consistent and excellent service, freeing up staff to focus on more meaningful tasks.

  • User-focused experiences: Leveraging machine learning, routine tasks can be automated, increasing productivity for both employees and agents.

  • Mobile-first design and built-in dashboards: The service portal should be designed with a mobile-first approach, providing easy access and usability. Built-in dashboards and analytics offer real-time actionable information, enabling continuous improvement of services.

  • Focus on success: By adopting built-in practices, organizations can efficiently consolidate their inefficient tools into a single cloud-based system of action. This consolidation leads to streamlined operations and improved overall success.

The video emphasizes the importance of these factors in simplifying the ServiceNow service portal and enhancing the overall service delivery experience.


About GlideFast Consulting, A Division of Apex Systems

GlideFast Consulting is an Elite ServiceNow Partner that specializes in delivering exceptional solutions on the ServiceNow platform. We pride ourselves on offering industry-leading services, unparalleled expertise, and a track record of positive customer reviews. Our extensive experience in ServiceNow, combined with our unwavering commitment to customer success, sets us apart from our competitors and enables us to deliver successful outcomes for every client. Whether it's our deep platform knowledge, process-driven standardization, or innovative approach, we are dedicated to providing our customers with the best possible experience. Reach out to our team here.

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