As the digital backbone of modern healthcare, Electronic Medical Record (EMR) systems are essential for daily operations, from patient care documentation to data-driven decision-making. However, when technical issues arise, clinicians and healthcare staff often find themselves navigating cumbersome support processes, which take time away from what truly matters: the patient
The ServiceNow EMR Help Application is designed to change that.
What is the EMR Help Application?
The EMR Help app is a purpose-built integration between your healthcare organization’s EMR system and the ServiceNow platform. It enables streamlined, automated support processes, helping healthcare teams submit, track, and resolve IT issues related to EMRs—all within a single, unified environment.Key Features and Benefits
EHR System Integration: Easily connect your EMR with ServiceNow to centralize support. Clinicians can report issues directly from the EMR interface, eliminating the need to switch platforms or duplicate information.
Customized Healthcare Case Management: Tailor support workflows to the unique needs of your organization. The application supports custom case types, enabling precise, context-aware service handling for various departments and care scenarios.
Automatic Service Request Creation: When a clinician submits a support request, patient and system details are automatically captured—creating a complete, actionable ticket in ServiceNow without manual entry.
Time-Saving for Clinicians: Reduce disruption to patient care. Clinicians can submit service requests quickly and intuitively, allowing them to return to their work with minimal delay.
Improved Visibility for All Stakeholders: From submission to resolution, both clinicians and IT service desk agents can monitor the status of incidents, cases, and work orders in real time.
Enhanced Security: With built-in encryption options, the application ensures that sensitive patient data remains protected at every step of the support process.
Automatic Instance Transmission: To accelerate resolution times, all relevant instance information is instantly transmitted to service desk agents, giving them the context they need to act fast.
Why It Matters?
By integrating EMR systems with ServiceNow, healthcare organizations can significantly improve operational efficiency, clinician satisfaction, and patient care outcomes. The EMR Help Application simplifies support and minimizes disruptions, so your teams can spend less time dealing with tech issues and more time healing patients.
Transform Healthcare Operations with GlideFast Today
Ready to revolutionize your healthcare organization's efficiency and patient care? Download our ServiceNow® EMR Help Application PDF to discover how our solution can simplify support and empower your teams. Or contact us today for a personalized demo and speak with an expert about integrating EMR systems with ServiceNow to achieve unparalleled operational excellence.
About GlideFast Consulting, A Division of Apex Systems
GlideFast Consulting is an Elite ServiceNow Partner that specializes in delivering exceptional solutions on the ServiceNow platform. We pride ourselves on offering industry-leading services, unparalleled expertise, and a track record of positive customer reviews. Our extensive experience in ServiceNow, combined with our unwavering commitment to customer success, sets us apart from our competitors and enables us to deliver successful outcomes for every client. Whether it's our deep platform knowledge, process-driven standardization, or innovative approach, we are dedicated to providing our customers with the best possible experience. Visit us at www.glidefast.com.
