Healthcare organizations like Geisinger Health Plan face mounting challenges with outdated IT systems that hinder efficiency and collaboration. Recognizing the critical need for modernization, Geisinger embarked on a transformative journey to overhaul their IT Service Management (ITSM) processes.
Modernizing IT Operations with ServiceNow
To address these challenges, Geisinger partnered with GlideFast Consulting to implement ServiceNow. This collaboration delivered a powerful, centralized ITSM platform that integrated workflows across IT and clinical operations, including Electronic Health Records (EHRs).
Through ServiceNow, Geisinger achieved remarkable results:
- 23% faster onboarding for new hires
- 24% improvement in ITSM efficiency
- 11 additional productive hours per physician annually
These advancements enhanced operational agility and allowed Geisinger’s staff to focus more on improving patient outcomes.
Successful Partnership with GlideFast Consulting
GlideFast Consulting’s proven track record in healthcare IT made the ideal partner for Geisinger’s transformation. Through a collaborative approach, GlideFast developed tailored solutions that streamlined workflows, automated manual processes, and seamlessly integrated systems. This partnership ensured that Geisinger’s IT and clinical operations were fully aligned, driving efficiency and empowering staff to focus on delivering exceptional patient care.
A Model for Healthcare Transformation
Geisinger Health Plan’s success story demonstrates how modern IT solutions can revolutionize healthcare operations. Their transition to ServiceNow not only boosted efficiency but also underscored the importance of innovation in driving patient-focused care.
Want to learn more about Geisinger’s journey?
Download the full whitepaper to explore the strategies behind this IT transformation and how GlideFast Consulting can help your organization achieve similar results.
About GlideFast Consulting, A Division of Apex Systems
GlideFast Consulting is an Elite ServiceNow Partner that specializes in delivering exceptional solutions on the ServiceNow platform. We pride ourselves on offering industry-leading services, unparalleled expertise, and a track record of positive customer reviews. Our extensive experience in ServiceNow, combined with our unwavering commitment to customer success, sets us apart from our competitors and enables us to deliver successful outcomes for every client. Whether it's our deep platform knowledge, process-driven standardization, or innovative approach, we are dedicated to providing our customers with the best possible experience. Visit us at www.glidefast.com.
