In this white paper, we explore how Geisinger Health Plan transformed its IT service management to enhance operational efficiency and deliver exceptional service experiences using ServiceNow.
Enhanced IT Service Management: ServiceNow's ITSM solution streamlined Geisinger Health Plan's processes, allowing for proactive issue resolution and improved service delivery.
Automated Workflows: Geisinger implemented automated workflows to reduce manual effort, eliminate bottlenecks, and accelerate service requests and incident resolution.
Centralized Knowledge Management: The platform provided a unified repository for knowledge, empowering teams with quick access to critical information, reducing response times, and improving user satisfaction.