Transforming ITSM in Healthcare: Geisinger Health Plan's Journey
In this white paper, we explore how Geisinger Health Plan transformed its IT service management to enhance operational efficiency and deliver exceptional service experiences using ServiceNow.
Enhanced IT Service Management: ServiceNow's ITSM solution streamlined Geisinger Health Plan's processes, allowing for proactive issue resolution and improved service delivery.
Automated Workflows: Geisinger implemented automated workflows to reduce manual effort, eliminate bottlenecks, and accelerate service requests and incident resolution.
Centralized Knowledge Management: The platform provided a unified repository for knowledge, empowering teams with quick access to critical information, reducing response times, and improving user satisfaction.