GlideFast Consulting and ServiceNow Expert Services Team Up to Transform Retail Service Management and Operations

Boston, MA – March 11, 2025 – GlideFast Consulting, a leading Elite ServiceNow Partner, is proud to announce a strategic collaboration with ServiceNow’s Expert Services organization to co-deliver Retail Service Management (RSM) and Retail Operations (RO) implementations. This partnership brings together GlideFast’s deep technical expertise and industry knowledge with ServiceNow’s in-house product experts to deliver unparalleled retail transformation for some of the world’s largest retailers.

“We are excited to join forces with ServiceNow to redefine customer service experiences for retailers worldwide,” said Josh Brostoff, VP of Professional Services at GlideFast Consulting. “By combining the deep product expertise of ServiceNow with GlideFast’s proven implementation excellence, we are poised to deliver innovative, high-impact solutions that drive real value for our customers.”

With over 600 consultants and as the back-to-back winner of the 2023 and 2024 ServiceNow CRM Workflows Partner of the Year, GlideFast is recognized as a leader in driving successful ServiceNow implementations. Additionally, as a member of the CRM & Industry Workflows (CIWF) Delivery Success Program, GlideFast has been entrusted with ensuring complex, high-value implementations are executed to the highest standards.

This co-delivery model with ServiceNow Expert Services enables retail organizations to fully optimize RSM and RO, improving both customer and employee experiences.  Through this collaboration, retailers will benefit from:

• Streamlined in-store and HQ task management to boost efficiency.
• AI-driven case management and self-service solutions for customer support.
• Greater operational visibility across stores, franchises, and corporate teams.

“This collaboration exemplifies our commitment to helping retailers modernize their operations with confidence,” said Emily Rust, CRM and Industry Expert Practice Leader, ServiceNow. “With ServiceNow’s deep product expertise and GlideFast’s implementation excellence, we are enabling retailers to seamlessly optimize store operations, enhance customer service, and drive real business outcomes. Together, we’re accelerating time-to-value and empowering retailers to meet the evolving demands of the industry” says Emily Rust, ServiceNow CRM & Industry Expert Services Practice Leader

This partnership ensures that retailers can achieve faster time-to-value, reduced costs, and enhanced customer satisfaction by leveraging the best of GlideFast’s delivery capabilities and ServiceNow’s platform expertise.

For more information on how GlideFast and ServiceNow Expert Services are redefining retail service management, visit www.glidefast.com.