---
title: ServiceNow SAM Pro Implementation for Energy Midstream Provider
description: Discover how we saved an energy midstream service provider $200,000 by implementing a custom ServiceNow SAMPro implementation
---

[Case Studies ](https://blog.glidefast.com/case-studies)

# [ServiceNow SAM Pro Implementation for Energy Midstream Provider](https://blog.glidefast.com/case-studies/sam-pro-implementation)

 Written by [Everforth GlideFast](https://blog.glidefast.com/case-studies/author/glidefast) | Apr 27, 2026 3:48:04 PM

## The Challenge

When this client came to Everforth GlideFast in January 2019, they were looking for a comprehensive solution to streamline their IT software asset management process. At the time, the organization was manually managing its software portfolio with an Excel spreadsheet, a process that was proving very inefficient and inadequate for the enterprise. The customer was also concerned that this manual process posed a risk to their software compliance. 

​In addition to the out-of-the-box [ServiceNow Software Asset Management](https://www.glidefast.com/servicenow-itam) solution, this client was looking for specific customizations that would improve and automate their workflows. At the time, ServiceNow had recently released the [Software Asset Management Professional (SAM Pro)](https://blog.glidefast.com/share-the-wealth-software-asset-management-professional-sampro-in-servicenow) solution. Considering the client’s unique needs and desire for automation, Everforth GlideFast determined that implementing this new application would be the optimal solution for the client. 

## The Solution

To work towards a solution, Everforth GlideFast first held a series of workshops with the client to deeply understand their challenges. Through scrum-like meetings offered three times per week, Everforth GlideFast refined its understanding of the client’s needs and continuously demonstrated features and solutions as they were developed. 

​Everforth GlideFast ultimately deployed a fairly unique solution for the client that covered the whole lifecycle of software asset management, automating processes end-to-end.

 **ServiceNow SAM Pro Implementation**

#### Everforth GlideFast conducted a baseline implementation that included:

- Configuring the SAM Pro plugin
- Enabling and configuring publisher packs
- Setting up SAM Pro integration with Microsoft SCCM system to pull in software installation and usage data
- Configuring Client Software Delivery (CSD) to enable SCCM integration
- Configuring Contracts module to allow the client to track contracts as they’re associated with software

**Software Request Automation**

 

To save the client time and manual work, Everforth GlideFast also configured SAM Pro to include the following custom automations: 

- Reusable catalog workflows that were easy for the software asset manager to configure and gave standardized process for people requesting software
- Integration with Active Directory (AD) because the client uses AD to control and list some of the software accesses that were already in their environment
- Integration with Purchase Order (PO) systems so that licenses can be procured automatically as users request those items and licenses may not be available
- License renewal workflow that automates many of the SAM team’s tasks during the renewal process, saving the client steps in multiple records across the system.

**Entitlements and Allocation**

#### Everforth GlideFast addressed the entitlements and allocations by: 

- Performing Bulk Load Entitlements
- Building custom functionality for bulk loading allocations
- Creating subscriptions for non-API subscriptions to better track subscription software that doesn’t have the API.
  
    - Note: This is no longer a necessary step, as ServiceNow updated this functionality in their Orlando Release (March 2020).

## Results

Everforth GlideFast completed the implementation project for the client within six months. Though software asset management is a continuous process, the client quickly realized the following results as a result of Everforth GlideFast’s initial configuration: 

| #### 2,000 software models managed | #### 1,200 auto requests completed |
| --- | --- |
| #### $ 120,000 recovered in unused licenses | #### $ 70,000 saved by removing old software |

 

[View full post](https://blog.glidefast.com/case-studies/sam-pro-implementation)

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