ServiceNow SAM Pro Implementation for Energy Midstream Provider

2K

$70K

$120K

"GlideFast's expertise and dedication were key in streamlining our software asset management, delivering efficient solutions and measurable results."

Summary

Key Pain Points in Software Asset Management

The client, an energy midstream service provider, was managing its software portfolio manually using Excel spreadsheets, which led to inefficiencies and potential risks for software compliance. They sought a solution to automate and streamline their software asset management (SAM) process, including integration with existing systems and custom workflows. With ServiceNow's recently released SAM Pro, the client identified an opportunity to improve their processes and gain better control over software licensing and compliance.

End-to-End Automation of Software Asset Management with SAM Pro

GlideFast Consulting implemented ServiceNow's SAM Pro solution, customizing it to automate key workflows and integrate with the client's existing systems, such as Microsoft SCCM and Active Directory (AD). The implementation included configuring SAM Pro’s features, enabling publisher packs, and setting up integrations to track software installation and usage data. GlideFast also customized workflows for software requests, license renewals, and entitlements, streamlining processes across the software lifecycle.

Tangible Results from SAM Pro: Efficiency, Savings, and Compliance

The project, completed within six months, delivered immediate and tangible benefits for the client. With the implementation of SAM Pro, the organization was able to manage 2,000 software models more effectively, ensuring better oversight and control over their software portfolio. The automation of 1,200 software requests streamlined the process, significantly reducing the time and effort previously required for manual handling. Additionally, by identifying and reclaiming unused software licenses, the client was able to recover $120,000, improving cost-efficiency. Another $70,000 was saved by eliminating outdated software, further optimizing their software assets. Overall, the SAM Pro implementation enhanced the client’s software asset management by automating key workflows, improving compliance tracking, and significantly reducing manual intervention, resulting in greater operational efficiency and cost savings.