With Michael Lombardo, CEO of GlideFast Consulting
The video features Michael Lombardo from GlideFast Consulting providing an introductory walkthrough of ServiceNow. Michael starts by introducing himself and his experience in the IT field, including his role as a ServiceNow administrator and consultant. He explains that ServiceNow is a platform designed for both large and small companies and clarifies that the video is aimed at beginners.
Michael begins by discussing the concept of a ticket, which is a request logged on a work tracking system to address an issue or perform a task. He highlights that at its core, ServiceNow is a task management platform with extensive customization and configuration capabilities. He emphasizes that task management spans across various business processes and is not limited to IT.
The difference between incidents and requests is explained, with incidents being broken items that require immediate attention, while requests are for something the user wants or needs. Michael mentions that request management involves delivering efficient and repeatable processes supported by workflows.
He then delves into the evolution of IT support, from pen and paper to email and finally to applications. He discusses the advantages and disadvantages of each phase, emphasizing the benefits of using ServiceNow as an application-based platform. ServiceNow's ability to offer pre-built applications and allow customization is highlighted as a significant advantage for organizations.
Michael describes ServiceNow as a cloud-based platform, clarifying that it does not require local installation on individual machines. He compares it to accessing websites like Facebook and explains that ServiceNow's platform allows users to build their own applications on top of it. He mentions that ServiceNow constantly innovates and develops new applications based on customer feedback, making it easier and faster for customers to implement solutions.
The video also mentions that ServiceNow serves as a single source of record, meaning that all departments within an organization can access and share data without the need for integration efforts. This unified platform ensures consistency and reduces communication breakdowns.
The reasons for the widespread adoption of ServiceNow by many companies are discussed, including its continuous innovation, recognition as the most innovative company by Forbes, and the speed of development and deployment it offers. Michael advises viewers to focus on using the ServiceNow application, becoming familiar with it, and exploring resources such as the developer portal and YouTube videos to learn more about ServiceNow.
In summary, the video provides an overview of ServiceNow, highlighting its task management capabilities, customization options, cloud-based platform, pre-built applications, and its value as a unified solution for organizations.
About GlideFast Consulting, A Division of Apex Systems
GlideFast Consulting is an Elite ServiceNow Partner that specializes in delivering exceptional solutions on the ServiceNow platform. We pride ourselves on offering industry-leading services, unparalleled expertise, and a track record of positive customer reviews. Our extensive experience in ServiceNow, combined with our unwavering commitment to customer success, sets us apart from our competitors and enables us to deliver successful outcomes for every client. Whether it's our deep platform knowledge, process-driven standardization, or innovative approach, we are dedicated to providing our customers with the best possible experience. Reach out to our team here.