Expert Insights on ServiceNow | GlideFast Consulting Blog

ServiceNow® Zurich Release Upgrade Checklist Blog

Written by GlideFast | Sep 10, 2025 7:35:53 PM

Transform Workflows with the Power of Zurich.

About The ServiceNow® Zurich Release

Release Dates:
  • Early availability:  Q3 2025
  • General availability: Q3 2025

The ServiceNow® Zurich Release continues to advance enterprise innovation, introducing smarter AI capabilities, enhanced developer governance, and powerful new solutions to optimize workflows. Stay informed on the latest enhancements throughout the year by checking for available patches and hotfixes for Zurich.

What’s New in the Zurich Release? 


The Now Platform® Zurich Release builds upon ServiceNow’s AI-first vision, delivering more pervasive automation, enhanced governance for developers, and expanded industry-specific solutions. These updates empower organizations to streamline operations, improve resilience, and accelerate value from their ServiceNow investment.

Key features and enhancements in the Zurich release include:

  • Smarter AI Experiences: Generative AI with voice input, contextual self-service, and multi-LLM support

  • Developer Empowerment with Governance: ServiceNow Studio, Developer Sandboxes, and new guardrails for IT oversight

  • Advanced ReleaseOps: Automated and standardized deployments to improve quality, compliance, and visibility

  • Industry-Specific Enhancements: Expanded features across Financial Services, Healthcare, HR, Manufacturing, and more

GlideFast’s Most Notable Feature

Our experts at GlideFast Consulting are particularly excited about these standout features in the Zurich release:

  • Document Intelligence: Quickly and accurately extract data from documents with AI-powered classification and processing

  • HR Multi-Instance Integration: Securely centralize HR service delivery across multiple instances in a shared services model

  • Financial Services Operations Integration with Mastercard: Streamline and manage the complete Mastercard dispute process


For more information on the latest features and enhancements, download the full ServiceNow Zurich Release Upgrade Checklist.

Ready to Upgrade to ServiceNow® Zurich? Reach out to our team here and let GlideFast be your guide to a successful and seamless upgrade.

About GlideFast Consulting, A Division of Apex Systems

GlideFast Consulting is an Elite ServiceNow Partner that specializes in delivering exceptional solutions on the ServiceNow platform. We pride ourselves on offering industry-leading services, unparalleled expertise, and a track record of positive customer reviews. Our extensive experience in ServiceNow, combined with our unwavering commitment to customer success, sets us apart from our competitors and enables us to deliver successful outcomes for every client. Whether it's our deep platform knowledge, process-driven standardization, or innovative approach, we are dedicated to providing our customers with the best possible experience. Visit us at www.glidefast.com.