ServiceNow Washington DC Upgrade Checklist

About The ServiceNow® Washington DC Release

Release dates
Early availability: February 1, 2024
General availability: March 20, 2024

Each March and September, ServiceNow introduces its newest release, named after a worldwide destination. The ServiceNow® Washington DC release introduces fresh products and applications alongside enhancements and fixes for current offerings.

New Washington DC release versions are released throughout the year. To view a full list of Washington release versions, refer to Available patches and hotfixes. Future release dates are subject to change.

Read our ServiceNow® Washington DC Upgrade Checklist to learn about the release and prepare for your upgrade.

What’s New in the Washington DC Release? 

The latest Now Platform® Washington DC release brings forth a plethora of resources and enhancements across various domains, catering to the evolving needs of businesses and organizations. Harness intelligent automation and switch productivity into high gear. Simplify experiences by connecting teams and insights on a single platform. Unlock performance and scalability with faster, more effective service delivery.

The Washington DC release includes new features and products below. We’ll dive deeper in our checklist!

• Intelligent automation
• Simplified experiences
• Performance and scalability
• Customer Service Management
• Employee Service Management
• IT Service Management
• Hyperautomation and Low Code
• Operational Technology
• Sales and Order Management
• Security Operations
• Source-to-Pay Operations

GlideFast’s Most Notable Features

Below, is a sneak peek of one of the most notable features of the ServiceNow® Washington DC release, outlined by our expert team at GlideFast Consulting!

Now Assist: The ServiceNow® Now Assist application brings generative AI to your organization. You can improve productivity and efficiency by delivering better self-service, recommending actions, delivering answers, and providing your users with AI Search. 

Highlights for the Washington DC release

• Restrict Now Assist skills by user role in-product to organize who has access to generative AI capabilities.
• Add conditions that are based on fields that control when a Now Assist skill is available.
• Assign the data steward role to users to determine who can make decisions regarding data sharing and generative AI on your instance.

For more information regarding the specific enhancements and updated features to these products, download our ServiceNow Washington DC Upgrade Checklist. 

Ready to Upgrade to ServiceNow® Washington DC? Reach out to our team here and let GlideFast be your guide to a successful and seamless upgrade.

About GlideFast Consulting, A Division of Apex Systems

GlideFast Consulting is an Elite ServiceNow Partner that specializes in delivering exceptional solutions on the ServiceNow platform. We pride ourselves on offering industry-leading services, unparalleled expertise, and a track record of positive customer reviews. Our extensive experience in ServiceNow, combined with our unwavering commitment to customer success, sets us apart from our competitors and enables us to deliver successful outcomes for every client. Whether it's our deep platform knowledge, process-driven standardization, or innovative approach, we are dedicated to providing our customers with the best possible experience. Reach out to our team here.