ServiceNow® Australia Release Upgrade Checklist Blog

About The ServiceNow® Australia Release

• Early availability:  March 12, 2026
• General availability: Q3 2025

The ServiceNow® Australia Release continues to expand the power of AI-driven workflows, industry-focused innovation, and enterprise-wide operational visibility. With new AI-powered experiences, enhanced collaboration tools, and purpose-built applications across industries, the Australia Release helps organizations improve efficiency, streamline operations, and deliver more connected experiences across the Now Platform.

ServiceNow only supports the current release and two previous versions. This means the debut of Australia marks the official End of Life for Vancouver. To ensure your instance remains secure and fully supported, organizations currently running Vancouver or older must prioritize an upgrade to maintain peak performance and access the latest AI innovations.

Stay informed on the latest enhancements throughout the year by checking for available patches and hotfixes for the Australia Release.

What’s New in the Australia Release? 

The Now Platform® Australia Release builds on ServiceNow’s continued investment in AI, automation, and industry transformation. This release introduces expanded Now Assist capabilities, new operational tools, and enhanced experiences across employee workflows, operational technology, public sector, healthcare, and more.

Key features and enhancements in the Australia Release include:

• Expanded AI Across Workflows: Now Assist capabilities continue to grow across Employee Service Management, HR Service Delivery, Operational Technology, and Source-to-Pay Operations to help teams automate responses, generate insights, and resolve work faster.

• New Industry-Focused Solutions: The Australia Release introduces new applications and enhancements across Healthcare and Life Sciences, Public Sector, Telecommunications, and Industrial Connected Workforce to support more connected and scalable operations.

• Enhanced Work Management and Visibility: Improvements to Collaborative Work Management and Digital End-User Experience provide deeper visibility into work dependencies, device performance, and operational bottlenecks.
  
  
• Expanded Operational Technology Capabilities: New Operational Technology enhancements include AI-generated incident summaries and automated resolution notes through Now Assist for Operational Technology Service Management (OTSM).

Everforth GlideFast’s Most Notable Feature

Our experts at Everforth GlideFast are particularly excited about these standout features in the Australia Release:

• Collaborative Work Management: Improve team collaboration and visibility with AI-generated scrum tasks, dependency tracking across Kanban and Gantt views, and enhanced sprint planning tools designed to help teams identify bottlenecks earlier and streamline work execution.

• Public Sector Digital Services: New investigative case management enhancements help agencies consolidate evidence, entities, narratives, and case activity into a single experience while leveraging AI-powered document screening and case summarization capabilities.
  
  
• Digital End-User Experience: Gain deeper visibility into device health and user experience with GPU utilization metrics, Zoom AI diagnostics, boot performance monitoring, and bulk remediation capabilities designed to improve IT support efficiency and proactive issue resolution.

For more information on the latest features and enhancements, download the full ServiceNow Australia Release Upgrade Checklist.

Ready to Upgrade to ServiceNow® Australia? Reach out to the team at Everforth GlideFast and let us help guide your organization through a successful and seamless upgrade journey.

About Everforth GlideFast, A Division of Apex Systems

Everforth GlideFast is an Elite ServiceNow Partner that specializes in delivering exceptional solutions on the ServiceNow platform. We pride ourselves on offering industry-leading services, unparalleled expertise, and a track record of positive customer reviews. Our extensive experience in ServiceNow, combined with our unwavering commitment to customer success, sets us apart from our competitors and enables us to deliver successful outcomes for every client. Whether it's our deep platform knowledge, process-driven standardization, or innovative approach, we are dedicated to providing our customers with the best possible experience. Visit us at www.glidefast.com.