GlideFast Consulting, an Elite ServiceNow Partner and leader in digital transformation, is excited to announce an expanded strategic partnership with 3CLogic, the leading AI-powered contact center solution built for ServiceNow®. Under a new distribution agreement, GlideFast will now officially resell and deliver 3CLogic’s Contact Center-as-a-Service (CCaaS) platform, empowering clients with integrated voice solutions that drive smarter, more connected customer experiences across the Now Platform.
Elevating the ServiceNow Experience with Voice
At GlideFast, our commitment has always been to maximize the value organizations derive from their ServiceNow investment. As ServiceNow emphasizes front-office transformation, voice now plays a crucial role in delivering seamless service. Our partnership with 3CLogic enables us to expand our ServiceNow proficiency into the contact center, integrating scalable voice solutions into workflows that were previously isolated. This integration eliminates silos and enhances operational efficiency across the board.
““As enterprises double down on delivering seamless service experiences, voice is emerging as a vital component in the ServiceNow ecosystem. With our deep technical expertise and proven success across ServiceNow implementations, GlideFast is uniquely positioned to help customers unlock the full value of our integrated voice and workflow solutions.””
Brett Karl, VP of Partner Solutions & Alliances at GlideFast Consulting.
What This Means for Our Clients
Through this expanded partnership, GlideFast clients will benefit from a unified approach to CRM and customer engagement by connecting ServiceNow’s digital workflows with 3CLogic’s voice, AI, and analytics capabilities. From intelligent call routing and real-time transcription to AI-powered speech analytics and reporting, the solution seamlessly extends the value of the Now Platform.
As an authorized reseller, GlideFast will provide comprehensive support across the entire journey, including implementation, integration, ongoing optimization, and continuous innovation. Our goal is to help organizations accelerate deployment timelines, reduce complexity, and build scalable voice strategies that grow alongside their business.
Why This Partnership Matters
This is more than just a reseller agreement—it’s a shared vision. At GlideFast, we’re not just integrating tools; we’re reimagining how voice enhances customer journeys and employee experiences within ServiceNow. With 3CLogic, we’re delivering a next-generation contact center strategy—one that fuses AI, automation, and human interaction to drive real business outcomes.
“Through our partnership, collaboration, and complementing expertise with GlideFast we are constantly delivering the highest level of impact and co-innovation for our shared customers. It's truly a better-together relationship.”
Guillaume Seynhaeve, Vice President Business Development and Partnerships at 3CLogic
About GlideFast Consulting, A Division of Apex Systems
GlideFast Consulting is an Elite ServiceNow Partner that specializes in delivering exceptional solutions on the ServiceNow platform. We pride ourselves on offering industry-leading services, unparalleled expertise, and a track record of positive customer reviews. Our extensive experience in ServiceNow, combined with our unwavering commitment to customer success, sets us apart from our competitors and enables us to deliver successful outcomes for every client. Whether it's our deep platform knowledge, process-driven standardization, or innovative approach, we are dedicated to providing our customers with the best possible experience. Visit us at www.glidefast.com
About 3CLogic
3CLogic is the leading AI-powered contact center solution purpose-built for ServiceNow, offering intelligent voice, workflow automation, and data integration that elevate customer engagement and agent performance.
