Boosting Security and Efficiency with ServiceNow VR and GlideFast Advisory Services

11+

30%

40%

“GlideFast’s expertise in ServiceNow transformed our vulnerability response, boosting efficiency and strengthening our security posture."

Summary

A prominent global financial institution partnered with GlideFast Consulting to enhance their Vulnerability Response capabilities within ServiceNow. The client sought to ensure their system was aligned with industry best practices, improve operational efficiency, and strengthen their overall security posture. Our team conducted a comprehensive assessment of their existing setup, identifying key areas for improvement and providing actionable recommendations. The result was a detailed report that outlined 11 critical improvements, setting the stage for a more effective vulnerability management process and reinforcing the client’s cybersecurity framework.

Identifying the Gaps

The client sought our assistance to enhance their Vulnerability Response system within ServiceNow. They wanted a thorough evaluation of their existing setup to ensure it aligned with industry best practices. The main objectives were to:

Identify any misconfigurations or discrepancies that could affect their security posture.
Improve the efficiency and effectiveness of their Vulnerability Response capabilities.
Receive actionable insights and recommendations to elevate their system to new standards.

Strategic Assessment & Recommendations

Our team implemented a strategic approach, starting with an exhaustive Vulnerability Response Assessment. This involved:

A detailed review of the client’s existing system, including configurations, workflows, and integrations.
Identifying 11 critical areas of improvement, categorized by their impact on overall efficiency.
Providing actionable recommendations in a comprehensive Assessment Review document.

Through regular communication and weekly meetings, we ensured alignment with the client's objectives and promptly addressed any concerns during the process.

Strengthened Security & Future Readiness

The results of the engagement were significant and transformative for the client. By implementing the recommended changes, the client achieved a 40% increase in vulnerability response efficiency, enabling them to resolve vulnerabilities faster and reduce overall risk exposure. Additionally, the recommendations led to a 30% reduction in security gaps, aligning the organization more closely with industry compliance standards and enhancing their overall security posture. A thorough assessment also uncovered 11 key areas of improvement, targeting critical aspects of the client’s Vulnerability Response system, including configurations, workflows, and integrations, which set the stage for long-term improvements in their security processes.