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Enhancing Vulnerability Response for a Global Financial Institution with ServiceNow

Financial Services  – ServiceNow VR & Advisory Services

The Customer

The client is a prominent financial institution with a global presence, specializing in providing a wide range of financial services, including banking, investment, and asset management. Their commitment to data security and compliance is paramount in their operations due to the sensitive nature of financial transactions.

business documents on office table with smart phone and laptop computer and graph financial with social network diagram and three colleagues discussing data in the background

The Challenge

The client engaged our services in response to a series of challenges they encountered within their institution. Firstly, they recognized the importance of aligning their ServiceNow Vulnerability Response implementation with industry best practices and sought a comprehensive review of their existing setup. Their aim was to identify any discrepancies or misconfigurations that might compromise their security posture. Additionally, the client was eager to enhance the efficiency and effectiveness of their Vulnerability Response application through future improvements.

To meet these objectives, they had clear expectations from our solution. They anticipated a meticulous examination of their Vulnerability Response system, with a focus on pinpointing any inadequacies or deviations from ServiceNow's recommended practices. Furthermore, they looked to us for actionable recommendations that could propel their Vulnerability Response capabilities to new heights, all of which were to be encapsulated in a detailed Assessment Review document.

The Solution

To meet the client's specific requirements, our expert team devised and executed a comprehensive strategy, addressing each aspect with precision. First, we conducted an exhaustive Vulnerability Response Assessment, leaving no stone unturned in scrutinizing their existing system. This entailed a meticulous examination of various components, encompassing configuration, workflows, and integrations. In doing so, we pinpointed 11 key areas ripe for improvement, categorizing them based on their potential impact on the client's overall vulnerability response efficiency.

We translated our findings into actionable recommendations, encapsulating them within a detailed Assessment Review document. This document not only laid bare the identified issues but also provided a roadmap for enhancements. These recommendations spanned workflow optimizations, fine-tuning of integrations, and the refinement of existing policies. GlideFast maintained an open channel of communication through weekly meetings with the client, ensuring that their questions and concerns were promptly addressed, and our objectives remained closely aligned with their overarching goals throughout the project's duration.


We delivered an extensively detailed Assessment Review document, which comprehensively outlined 11 key areas for enhancing the client's Vulnerability Response implementation. This document not only shed light on existing challenges but also provided the client with clear and actionable recommendations for improvement. By following these recommendations, the client now has the potential to significantly bolster their Vulnerability Response capabilities, which, in turn, will elevate their overall security posture and adherence to compliance standards.


Looking ahead, the next steps for the client involve the practical implementation of our recommendations. Our team remains readily available to support them throughout this process and provide any additional assistance they may require. Moreover, this successful collaboration lays the foundation for a potential ongoing partnership, reflecting the client's continued commitment to prioritizing cybersecurity and compliance in their operational landscape in the Now Platform.


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