Transforming Compliance in Utilities with ServiceNow GRC
50%
reduction in reporting time
Full integration of the Unified Compliance Framework (UCF)
75%
75%
reduction in remediation time
“Thanks to GlideFast, we’ve significantly reduced remediation and reporting time, making our compliance processes faster and more efficient.”
Director of Compliance and Risk Management, Major Public Utility Company
Summary
A major public utility company partnered with GlideFast to implement ServiceNow's GRC Policy and Compliance module, streamlining their compliance process. By integrating third-party tool data and the Unified Compliance Framework, the solution enabled efficient tracking and remediation of non-compliance issues. This resulted in a 75% reduction in remediation time and a 50% decrease in federal reporting time. The client continues to work with GlideFast on further optimizations using the Now Platform.
Tackling Complex Compliance and Data Integration Challenges
The key challenge the client faced was the need to effectively consume and correlate data from a third-party tool that provided patch level information for systems, which directly impacted federal regulatory compliance requirements. The client needed a system that could correlate this third-party data with ServiceNow’s Policy and Compliance module, enabling the creation of tasks to remediate compliance issues and generate reports for federal regulatory bodies.
Designing a Seamless Policy and Compliance Solution
To address the compliance challenge, the team implemented ServiceNow's GRC Policy and Compliance module, with the goal of maintaining adherence to federal regulations. This involved integrating the third-party tool that provided patch level data, mapping findings to issues within the Policy and Compliance module, and linking those issues to the relevant controls for each system. A process for issue assignment, resolution, and SLA management was also implemented, with reporting functionality tailored to meet the specific federal reporting requirements. The GlideFast team conducted several workshops, daily standups, and data analysis sessions to ensure the smooth execution of the project, as well as a Configuration Management Database (CMDB) analysis for optimal integration.
Key Results and Long-Term Impact
The project saw successful implementation in just 6 weeks from project inception to User Acceptance Testing (UAT). The results included the full integration of the Unified Compliance Framework (UCF), a personalized Policy and Compliance solution, and a streamlined issue management process, which led to the following outcomes:
- 75% Reduction in Remediation Time: The solution significantly decreased the time taken to address non-compliance issues.
- 50% Reduction in Reporting Time: Federal reporting tasks were expedited, improving efficiency across compliance operations.
This successful project has set the foundation for ongoing improvements in the client’s risk and compliance management, ensuring they remain well-aligned with federal regulations.
Industry:
Energy and Utilities
Location:
Arizona, United States
People:
5,000+ Employees
Products:
ServiceNow Government, Risk, and Compliance