Real Estate Company Enhances Security Operations with ServiceNow

25%

40%

50%

"The team has been great—absolutely awesome. They truly took the reins and led the project with expertise and dedication. We wouldn’t be where we are today without their support."

Summary

The client, a global leader in commercial real estate services and investment, sought assistance to optimize their Security Operations (SecOps) framework within ServiceNow. Although they had an existing SecOps setup, they faced challenges such as a backlog of work, inefficiencies in their processes, and a need for better integration and automation. Our solution included the implementation of ServiceNow’s Security Incident and Vulnerability Response modules, enhanced with automation and integration of various platforms like IBM QRadar and Microsoft Azure Active Directory. This approach significantly reduced issue resolution times, improved SecOps application performance, and streamlined processes, resulting in a more proactive and efficient cybersecurity posture.

Challenges in Optimizing Security Operations

Optimizing Security Operations with ServiceNow Integration and Automation

The client’s expectations for the solution were broad and strategic, aiming to optimize their Security Operations (SecOps) environment. Key objectives included:

Correct Setup & Standardization: Ensure the proper configuration of SecOps and establish standardized processes to create a secure and efficient operational environment.
Maximize System Potential: Optimize existing modules to enhance overall capabilities and improve system performance.
Eliminate Manual Processes: Replace manual tasks with more efficient, established procedures and automation, where possible, to streamline operations.
Enhance CMDB: Improve the Configuration Management Database (CMDB) for better asset assignment based on vulnerabilities.
Improve Reporting: Develop better reporting mechanisms for enhanced data analysis and operational efficiency.

Our team proposed and executed a comprehensive solution to meet these needs, including:

ServiceNow Integration: Implemented ServiceNow’s Security Incident (SIR) and Vulnerability Response to strengthen the SecOps framework.
Automation: Created automated processes for generating Security Incidents based on QRadar events and developed automation flows for Proofpoint-specific use cases.
Tool Integration: Configured ServiceNow to integrate with various tools like IBM QRadar, Rapid7 VR, VirusTotal, and more, ensuring seamless operations.
SecOps Optimization: Enhanced the SecOps application to increase its utilization and improve overall performance.

This holistic solution not only met but exceeded the client’s expectations, delivering a robust, streamlined SecOps environment aligned with their strategic goals.

Transforming Security Operations for Proactive and Efficient Cybersecurity Management

The successful implementation of the Security Incident and Vulnerability Response solution led to substantial improvements in the client’s Security Operations framework, positioning them to manage cybersecurity risks proactively. Key results include:

Seamless Integration & Active Utilization: The SecOps framework was fully integrated into the client's existing workflow, enabling teams to leverage its capabilities for effectively addressing security incidents and vulnerabilities. This shift resulted in a 40% improvement in incident response time and threat management, fostering a more proactive approach to emerging threats.
50%+ Reduction in Issue Resolution Time: The integration of ServiceNow with platforms like IBM QRadar and Proofpoint, along with the automation of Security Incident creation based on QRadar events, led to a 50%+ reduction in issue resolution time. The automation of complex use cases streamlined processes, resulting in faster responses and reduced risk.
Increased Operational Efficiency: By automating manual processes and optimizing the SecOps application’s performance, the client achieved a marked improvement in operational efficiency. Security incidents are now resolved with greater speed and precision, ensuring a more proactive security posture.
Improved Reporting & Data-Driven Insights: With enhanced reporting mechanisms and data analysis capabilities, the client gained valuable insights into their security operations, resulting in a 25% improvement in vulnerability monitoring and response. This empowered decision-making and enhanced their ability to monitor vulnerabilities and incidents more effectively.

These efforts have empowered the organization to stay ahead of potential threats, optimize operations, and strengthen its cybersecurity defenses for continued success.