ServiceNow SAM Pro Transforms Medical Device Company

20%

35%

100%

“I would work with you again in a heartbeat.”

Summary

Overcoming Challenges in Software Asset Management

The client faced significant challenges in managing its IT software portfolio, valued in the millions, primarily due to their reliance on manual Excel spreadsheets. The sheer volume and complexity of the software assets made it increasingly difficult to maintain timely and accurate tracking. Specifically, monitoring IT licenses was cumbersome and prone to human error, leading to concerns about over-allocation and compliance risks. The lack of a centralized, automated system left the company vulnerable to mismanagement, highlighting the need for a more sophisticated solution.

ServiceNow SAM Pro: The Tailored Solution

To address these challenges, the client sought a real-time, centralized solution for software asset tracking and reporting. The team proposed and implemented ServiceNow’s SAM Pro module, which provided a seamless, automated approach to managing the company's extensive IT software assets. Key components of the solution included:

Real-Time License Monitoring: SAM Pro allowed the client to track licenses in real time, ensuring optimal allocation and usage.
Automated Compliance Checks: The system enabled automated compliance monitoring, reducing the risk of audit failures and ensuring legal and regulatory adherence.
Tailored Reporting: Custom reports provided the client with deep insights into software usage, costs, and optimization opportunities.
Ongoing Collaboration and Training: Weekly meetings and training sessions were conducted to ensure the client was fully equipped to maximize the new system’s capabilities.

Achieving Measurable Impact with SAM Pro

The implementation of ServiceNow’s SAM Pro module resulted in the following benefits for the client:

100% Reduction in Manual License Tracking Time: By replacing Excel spreadsheets with an automated system, the client significantly reduced the time spent manually tracking and managing licenses.
35% Improvement in License Allocation Accuracy: The centralized system allowed for better tracking and allocation, reducing errors and ensuring licenses were used effectively.
20% Reduction in Compliance Risks: With real-time monitoring and automated compliance checks, the client was able to mitigate risks of non-compliance and avoid costly fines.
Streamlined Reporting: The tailored reporting capabilities provided valuable insights into software usage, allowing the client to make data-driven decisions that optimized their software portfolio.

By adopting ServiceNow’s SAM Pro module, the medical technology company transformed its software asset management practices, achieving greater efficiency, accuracy, and compliance. The tailored solution not only addressed the client’s immediate challenges but also set the stage for a more streamlined and effective approach to managing its valuable IT assets in the future.