Health System Enables Safe Return to Work with ServiceNow CSM
Rapid deployment of scalable solution
75%
reduction in admin fffort
Real-time reporting for informed decision-making
"GlideFast Consulting helped us quickly implement an intuitive and efficient system, enabling our partners' employees to safely return to work with minimal effort on our part."
Health System Director, Nonprofit Community Health System
Summary
GlideFast Consulting implemented a ServiceNow Customer Service Management (CSM) solution for a nonprofit health system, enabling thousands of employees across multiple industries to safely return to work post-COVID-19. The solution streamlined daily health check-ins for employees and provided employer admins with real-time performance analytics. By creating an easy-to-use interface, reducing admin workload by 75% with an automated employee import system, and developing a comprehensive reporting page, GlideFast helped the client enhance efficiency, improve reporting, and ensure a safe and healthy return to work for their partners.
Managing Safe Return to Work Amid COVID-19
A nonprofit health system in the Midwest, which had previously used ServiceNow to track incidents and requests, needed a more adoptable solution for tracking COVID-related health statuses for its partners' employees. With the pandemic forcing a transition to remote work, the client sought a scalable and user-friendly tool to allow employees to safely return to work. They needed a solution that could be easily implemented across industries and adopted by diverse organizations, from fast food restaurants to factories.
Streamlined Health Check-in via ServiceNow CSM
Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos qui ratione voluptatem sequi nesciunt. Neque porro quisquam est, qui dolorem ipsum quia dolor sit amet, consectetur,
Enhanced Efficiency and Reporting
Within just six weeks, the client successfully launched a solution that enabled thousands of employees across many partners to check in safely and return to work. Key outcomes included:
- A scalable, easy-to-use CSM solution for employee health check-ins
- A streamlined employee check-in experience, boosting adoption across industries
- A 75% reduction in ServiceNow admin effort thanks to an efficient employee import/transform system
- A detailed reporting page was created using the remaining budget to track key health trends
By using ServiceNow CSM, the client not only ensured a smooth and efficient return-to-work process for employees but also created a sustainable and scalable system that can continue to be used for future health monitoring or other employee-related processes.
Industry:
Healthcare
Location:
Minnesota, United States
People:
14,000+ Employees
Products:
ServiceNow Customer Service Management