GlideFast implemented ServiceNow’s HAM Pro and SAM Pro, which integrated seamlessly with Microsoft Intune and Dell for warranty tracking. The solution also included a custom dashboard to provide real-time insights into inventory levels and asset performance. Key elements of the strategy included:

• Comprehensive Asset Lifecycle Management: From acquisition to retirement, ServiceNow provided visibility and management tools to optimize the entire asset lifecycle.
• Custom Stockroom Dashboard: This feature allowed for easy tracking of key metrics, helping the client monitor in-stock assets and make data-driven decisions.
• Software License Optimization: By effectively managing software licenses, the client reduced unnecessary procurements and eliminated unused licenses.

The implementation of ServiceNow's HAM and SAM solutions resulted in several positive outcomes, including:

• 30% Reduction in Hardware Spend: By optimizing asset utilization and reducing unnecessary purchases, the client saved significantly on hardware costs.
• 40% Reduction in Software Procurement Costs: Through the optimization of software licenses, the company was able to cut software procurement costs by eliminating unused or redundant licenses.
• 25% Faster Asset Request Fulfillment: Streamlined processes and better visibility led to quicker fulfillment of asset requests, enhancing productivity across the organization.
• Improved Asset Reuse: The ability to track and reuse assets more effectively reduced the need for new purchases, cutting down on overall capital expenditure.
• Increased Compliance and Successful Audits: With accurate tracking and documentation of assets, the company experienced successful audits and ensured compliance with industry regulations.

The transition to ServiceNow’s HAM/SAM platform brought significant operational improvements, enhancing both software and hardware management. The result was a more efficient asset management system that not only saved costs but also increased asset utilization and reduced waste. The retail chain’s IT asset management processes were transformed, leading to improved service delivery, higher productivity, and a more sustainable approach to technology management.