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Retail Store Uses ServiceNow for Efficient HAM and SAM Management

Retail - ServiceNow Hardware & Software Asset Management 

The Customer

The client, a leading retail grocery store chain, has long been committed to leveraging cutting-edge technology to streamline its operations and enhance customer satisfaction. Prior to the implementation of ServiceNow's Hardware Asset Management (HAM) and Software Asset Management (SAM) solutions, the client had already established a robust IT Service Management (ITSM) framework using ServiceNow's platform.


The Challenge

The customer wanted to effectively track and manage their software and hardware assets. They engaged GlideFast to establish an IT Asset Management (ITAM) function that would optimize their return on investment (ROI) for IT assets. Key expectations included comprehensive asset lifecycle management and complete visibility into all assets.

The Solution

GlideFast implemented ServiceNow's HAM Pro and SAM Pro, leveraging the full suite of features offered by these solutions. Integration with Microsoft Intune and Dell was also implemented to provide warranty visibility. Additionally, GlideFast developed a custom stockroom dashboard that presented the client with relevant metrics and key performance indicators (KPIs) related to in-stock assets.


The implementation of ServiceNow's HAM/SAM solution led to numerous benefits for the retail grocery store, including:

Reduced Asset Spend

Increased Visibility of Assets

Reduced Software Spend

Positive Asset Audits

Quick Asset Request Fulfillment

Increased Asset Re-use


Overall, the implementation of ServiceNow's HAM/SAM solution by GlideFast enabled the large retail grocery store to optimize their asset management processes, resulting in increased operational efficiency, cost savings, and improved asset utilization.


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