National Media & Entertainment Company Streamlines Project Management with ServiceNow SPM
25%
increase in reporting accuracy
35%
reduction in manual work
40%
improvement in project tracking
"GlideFast helped us transform our project management processes, bringing greater efficiency, clarity, and alignment across teams."
Project Manager, National Media & Entertainment Organization
Summary
GlideFast Consulting helped a national media and entertainment organization integrate ServiceNow's SPM suite with their existing ITSM platform to address inefficiencies in project management. In just 7 weeks, GlideFast streamlined workflows, improved visibility, and enhanced collaboration, resulting in a 40% increase in project tracking efficiency, a 30% faster decision-making process, and a 25% improvement in reporting accuracy. This enabled the client to align projects more effectively with strategic goals.
Challenges in Project Alignment and Execution
The client faced multiple inefficiencies due to the lack of standardized processes and insufficient visibility into project progress, forecasts, and resource allocation. There was poor communication and coordination between teams, conflicting priorities, and an absence of a unified approach to manage and track project deliverables. These issues were hindering the ability to make informed business decisions.
ServiceNow SPM Implementation Strategy
To address these challenges, the client engaged GlideFast Consulting to implement the SPM suite. GlideFast conducted multiple training workshops, introducing best practices and demonstrating the functionality of the SPM modules. The team worked collaboratively with the client, ensuring the system was tailored to their specific needs and processes. By focusing on in-scope applications, GlideFast implemented the tools in agile cycles, creating transparent workflows that aligned project activities with strategic goals and enhanced reporting capabilities.
Impactful Results and Achievements
The new solution also provided more actionable data to stakeholders, allowing them to make data-driven decisions in real-time, which has further empowered leadership to better allocate resources and prioritize projects aligned with the company’s strategic goals. This increased operational agility and responsiveness, setting the organization up for continued success.
- Successful Integration of ITSM & SPM: The integration of the ServiceNow SPM suite with the existing ITSM platform provided a unified system for managing IT projects, resulting in a 40% increase in overall project tracking efficiency.
- Improved Decision-Making: A standardized plan was developed for tracking and completing activities, aligning project priorities with strategic business goals. This led to a 30% improvement in decision-making speed, enabling faster response to changing business needs.
- Enhanced Transparency: The new system allowed for full transparency into project achievements, resource capacity, and forecasted activities, improving reporting accuracy by 25%.
- Reduced Manual Work: Automation of project tracking and reporting reduced manual effort by 35%, saving valuable time and reducing human error.
- Increased Cross-Department Collaboration: The improved workflows and communication tools facilitated a 40% reduction in conflicting priorities across departments, leading to smoother project execution and better alignment of goals.,
Industry:
Entertainment
Location:
Connecticut, United States
People:
800+ Employees
Products:
ServiceNow Strategic Portfolio Management