American Manufacturer Reduces Vendor Reliance with ServiceNow

25%

30%

40%

“The professionalism and dedication of this team is greatly appreciated!"

Summary

The client, a leading American corporation in materials engineering for the semiconductor and display industries, faced significant IT infrastructure challenges due to heavy ServiceNow customizations, leading to visibility issues and inefficiencies. They partnered with GlideFast to improve IT asset management and decision-making processes. GlideFast focused on ServiceNow Discovery and Service Mapping, providing extensive training and collaborating closely with the client to overcome challenges. The result was a more robust IT infrastructure, greater self-sufficiency, and a solid foundation for future growth and success.

IT Visibility and Operational Efficiency Challenges

A lack of visibility into the IT landscape hindered effective management of hardware, software, and services, leaving the organization unable to allocate resources efficiently. Manual, error-prone processes for discovering and tracking IT assets further exacerbated these challenges. As the company expanded and adopted new technologies, operations became more decentralized, and decision-making processes grew increasingly complex. To address these pressing issues, the organization sought assistance from GlideFast, aiming not only to resolve immediate infrastructure concerns but also to gain the knowledge to independently manage their IT systems and reduce reliance on external vendors.

Tailored Solution and Collaborative Execution

Despite encountering challenges and scope changes, the solution was carefully tailored to focus on ServiceNow Discovery and key elements of ServiceNow Service Mapping. GlideFast ensured alignment with the client and stakeholders through numerous meetings, addressing roadblocks with clear goal-setting and shared responsibilities. The team remained flexible, swiftly adjusting to changes and applying innovative solutions to meet project objectives. With an emphasis on knowledge transfer, the training provided extended to 6 hours, far surpassing the initial plan. This investment not only helped the client understand the work completed but also equipped them with the skills needed for long-term, independent IT management.

Transformative Impact and Long-Term Results

The project delivered transformative results by laying the groundwork for a scalable IT infrastructure, improving the client’s ability to manage resources and tackle future business challenges effectively. With a 30% improvement in resource management efficiency, the new infrastructure positions the client for greater agility. By exceeding expectations with 6 hours of in-depth training (compared to the original 1 hour), the client’s ability to independently resolve IT issues increased by 40%. Additionally, strategic recommendations and the establishment of foundational assets are projected to reduce reliance on external vendors by 25%. These achievements enhanced operational efficiency and set the client on a path toward long-term success and self-sufficiency in managing their IT systems.