GlideFast Streamlines SPM for Pharmaceutical Leader with ServiceNow

20%

30%

80%

“GlideFast’s expertise has been key in driving efficiency and ensuring successful project delivery."

Summary

A pharmaceutical company implemented ServiceNow Strategic Portfolio Management (SPM) with the help of GlideFast to streamline project management and improve visibility into in-flight projects, resources, and timelines. Previously reliant on fragmented systems like Smartsheets and Sharepoint, the company faced challenges with inefficiencies, poor user experience, and limited reporting. GlideFast provided a tailored, scalable solution by integrating ServiceNow with existing tools and establishing governance frameworks. The implementation resulted in reduced resource burnout, better project tracking, and improved decision-making, while continuing support ensures ongoing platform adoption and growth.

Overcoming Fragmented Systems and Inefficiencies

The client faced several challenges with fragmented systems that lacked accurate tracking of project completion and visibility into process gaps. This resulted in difficulties with setting expectations, poor user experience, limited reporting capabilities, and ineffective project idea sharing. Additionally, there were issues with non-automated responses and coordination across IT systems, impacting operational efficiency and responsiveness. These challenges led to inefficiencies and a lack of data-driven metrics for decision-making.

A Scalable, Future-Proof ServiceNow SPM Implementation

GlideFast took a phased, scalable approach to implement ServiceNow Strategic Portfolio Management (SPM), integrating it with existing systems like Planful, Maximo, and Microsoft Project. The solution was designed with a personalized approach to meet the client's unique processes while avoiding technical debt. GlideFast helped establish platform governance and a ServiceNow Center of Excellence (COE) to ensure the solution remained aligned with the client's evolving needs. Key elements of the implementation included SPM MVP, ITOM visibility/discovery, integrations, and demand management, as well as post-go-live support and advisory services.

Enhanced Visibility and Reduced Resource Burnout

The implementation of ServiceNow SPM significantly transformed the client's project management and operational efficiency. Key results include:

50% reduction in project scope creep, due to enhanced visibility into project status, resource allocation, and timelines.
30% decrease in resource burnout, as the platform enabled better workload management and project tracking, reducing overwork and stress.
20% improvement in project completion time, as teams were able to work more efficiently with access to real-time project metrics and insights.
80% reduction in reporting time, with automatic project status updates and real-time dashboards replacing manual reporting processes.
Increased project visibility for leadership: Executives now have a real-time view of inflight projects, resources, and estimated completion dates, leading to more informed decision-making.

These improvements not only boosted operational efficiency but also strengthened the client's ability to meet business goals while reducing risks and improving team morale. GlideFast will continue to support the client’s ongoing adoption and growth with ServiceNow.