Medical Device Manufacturer Streamlines Onboarding Across LATAM with ServiceNow HRSD

25%

30%

50+

"We truly appreciate all the hard work and dedication from the GlideFast team. It was a pleasure collaborating throughout this process."

Summary

GlideFast partnered with a leading medical device company to standardize its fragmented onboarding process across four Latin American (LATAM) regions using ServiceNow HR Service Delivery. The solution included automating 10 activity sets and over 50 HR templates, enabling multilingual support (English, Spanish, and Portuguese), and configuring notifications for key activities such as welcome emails, task reminders, and password resets, along with the development of a Mobile App. By centralizing and harmonizing the onboarding process into a “one-stop shop,” GlideFast reduced manual efforts, improved visibility, and enhanced the new hire experience, boosting productivity and autonomy.

Streamlining Onboarding Across LATAM Regions

The client faced a disjointed and non-standardized onboarding process across four Latin American regions, hindering their ability to track employee activities and deliver high-quality service to new hires. The manual, labor-intensive steps burdened both employees and new hires, resulting in inefficiencies, a poor user experience, and unnecessary costs. GlideFast aimed to streamline and standardize the onboarding process across all LATAM regions, leveraging ServiceNow HR Service Delivery for a more cohesive and efficient approach.

GlideFast Standardized Onboarding Lifecycle Implementation Using ServiceNow HR Service Delivery

Key Features & Customization

GlideFast configured a comprehensive onboarding solution, including a Record Producer to capture details, catalog items and workflows to guide users, and custom notifications (welcome emails, login steps, task assignments, reminders, etc.) in multiple languages. A Mobile app was also developed for new hires and the client’s hiring team to enhance the experience. Additionally, GlideFast tailored workflows and templates to meet specific client needs and provided hypercare support post-deployment to ensure smooth implementation and adoption.

Time Reduction: Automation of onboarding processes reduced time spent on manual tasks by 30%, improving overall efficiency.
Global Scalability: The solution was implemented across all Latin American countries, with plans to clone and scale it to other regions globally.
Centralized Process: Created a "one-stop shop" to guide all stakeholders through the onboarding process, streamlining handoffs and reducing process delays by 25%.
Employee Productivity: Increased new hire autonomy and productivity by automating key onboarding tasks, leading to a 20% improvement in ramp-up time for new employees.
Single Point of Contact: Designated one point of contact for overseeing the candidate/new employee experience, improving communication and support efficiency.
Successful Deployment: The HRSD Onboarding solution successfully onboarded over 50 new hires in one month, with plans to scale the solution to global operations in the future.

By leveraging ServiceNow HRSD, GlideFast transformed the HR Operating Model for Latin America, optimizing processes and enhancing stakeholder collaboration. With the successful onboarding of over 50 new hires and the potential to scale globally, the solution is poised to improve onboarding efficiency, productivity, and employee satisfaction on a larger scale in the future.