Hotel Chain Boosts ServiceNow SPM with GlideFast Advisory

"The team is outstanding. Ridiculously responsive and so advisory-focused. The GlideFast team is making my life so much easier. NIGHT AND DAY from our previous partner."

Summary

GlideFast partnered with a multinational hospitality leader seeking to optimize its ServiceNow Strategic Portfolio Management (SPM) and IT Service Management (ITSM) investments previously implemented with another partner. The client faced usability issues and excessive customizations, seeking better project financial visibility and efficiency. We conducted a thorough assessment, engaging stakeholders at all levels to identify pain points and requirements.

Our team crafted a roadmap for phased improvements, prioritizing impactful changes and facilitating a smooth transition through a Change Enablement package. We delivered a clear path forward, enhancing project management clarity, process efficiency, and financial visibility. Transitioning into implementation, we accelerated crucial components aligned with future enhancements, ensuring ongoing partnership and continuous improvement.

Optimizing ServiceNow SPM and ITSM Utilization

A multinational hospitality company approached GlideFast after struggling with their existing ServiceNow Strategic Portfolio Management (SPM) and IT Service Management (ITSM) implementations, which had been set up by another partner. The client faced several challenges, including confusion among employees, excessive customizations, and a lack of user-friendliness. Their CIO wanted to move away from outdated spreadsheets, improve financial visibility in project management, and make the most of their ServiceNow investment. However, they were unsure where to begin and were wary of another improperly scoped implementation. They needed an expert partner to assess their current system and provide a strategic plan for moving forward.

Strategic Roadmap and Change Enablement

GlideFast conducted a thorough assessment of the client's processes, engaging stakeholders across the organization to identify pain points and manual tasks. We provided clear documentation outlining gaps in their current setup and offered recommendations for improvement. By prioritizing these suggestions, we designed a roadmap that would guide the client from low to high maturity in their ServiceNow implementation. Additionally, we developed a Change Enablement package to ensure a smooth transition, including communication strategies and messaging. In just eight weeks, the client had a clear path forward, gaining improved project management clarity, increased process efficiency, and enhanced financial visibility, laying the foundation for a successful implementation phase.

Enhanced Efficiency and Strategic Clarity

By the end of the engagement, the client experienced significant improvements in their ServiceNow implementation. They gained clearer project management workflows, reducing confusion and ensuring smoother operations across teams. Process efficiency increased as GlideFast streamlined manual tasks, allowing for faster execution and better utilization of the platform. Additionally, the client achieved enhanced financial visibility into their projects, enabling more accurate budgeting and resource allocation. With a strategic roadmap in place, the client is now positioned to continue their ServiceNow journey with confidence, accelerating future enhancements and aligning with long-term business goals.