The pharmaceutical company faced several key challenges with their GRC system:

• Complexity and Poor Usability: The GRC applications were not user-friendly, and the overly complex solution had low adoption rates among employees.
• Integration and Alignment Issues: The GRC applications were not effectively tied into the company’s Configuration Management Database (CMDB) and lacked integration with other critical business processes.
• Need for Efficient Risk, Policy, and Vendor Management: The client needed a more effective solution for managing risk, compliance, and vendor relationships, which was essential to maintaining smooth operations in their highly regulated industry.

To address these challenges, the client turned to GlideFast Consulting for a comprehensive overhaul of their ServiceNow GRC solution. GlideFast’s approach focused on simplifying and reconfiguring the existing applications to ensure better usability and alignment with business needs.

• Gap Analysis and Review: GlideFast began by conducting a thorough review of the current GRC processes and applications. Weekly meetings with the client allowed the GlideFast team to understand the specific pain points and identify gaps in the existing setup.
• Reconfiguration of GRC Applications: The GlideFast team then updated the architecture of the Risk Management, Policy and Compliance Management, and Vendor Risk Management applications. This reconfiguration included simplifying workflows, improving user interfaces, and integrating with the client’s CMDB to ensure better data synchronization and process alignment.
• Testing and Patch Management: GlideFast conducted extensive patch testing and system upgrades to ensure the new GRC solution would function seamlessly within the company’s existing ServiceNow instance.

As a result of this collaboration, the pharmaceutical company achieved significant improvements in their GRC processes:

• Risk Management Rollout: The Risk Management application was successfully rolled out to 100% of Risk Managers, significantly improving risk tracking and mitigation.
• Policy Management Implementation: Policy and Compliance Management applications were implemented across the company, covering over 500 policies and ensuring consistent policy exception and compliance monitoring. This allowed the client to improve governance and meet regulatory requirements effectively.
• Vendor Risk Management: The Vendor Risk Management application was integrated internally for 50+ Vendor Managers and externally with over 100 IT vendors. This allowed the client to better manage vendor relationships and mitigate associated risks, with an expected reduction in vendor-related incidents by 25%.
• GRC Fundamentals Training: GlideFast will also provide official GRC Fundamentals training to 20+ employees, ensuring long-term success and optimal use of the GRC tools.

This GRC overhaul enabled the pharmaceutical company to better manage their risk, compliance, and vendor processes within ServiceNow. GlideFast Consulting’s tailored solution simplified complex workflows, increased usability, and ensured integration with key business systems. With the ongoing development in Phase II and continued support, the client is well-equipped to meet their governance and compliance needs in a streamlined, efficient manner.