Revolutionizing Asset Management in the Manufacturing with ServiceNow CMDB

60%

25,000+

50,000+

“GlideFast transformed our asset management processes, automating tasks and driving efficiency. Their expertise made all the difference.”

Summary

A large computer and software manufacturer faced inefficiencies in managing its IT assets through outdated, manual processes. By partnering with GlideFast Consulting, they implemented ServiceNow's Configuration Management Database (CMDB), along with Hardware Asset Management (HAMPro) and Software Asset Management (SAMPro). The GlideFast team automated asset management tasks, streamlined processes, and improved consistency across regions. In just 3.5 months, the company replaced its manual methods, achieving significant reductions in administrative effort and data errors. The result was an efficient, fully automated system for managing over 25,000 hardware assets and 50,000 software entitlements, with plans for further system enhancements.

Understanding the Need for Automated Asset Management

Before implementing ServiceNow, the manufacturer faced significant inefficiencies in managing their IT assets. They relied on outdated, manual methods for hardware and software lifecycle management, making it difficult to maintain accuracy and consistency across operations. Without a centralized Configuration Management Database (CMDB), their Hardware Asset Management (HAM) and Software Asset Management (SAM) processes were fragmented, leading to errors and delays. The organization needed a scalable, automated solution to streamline asset tracking and ensure data integrity across regions.

Building a Foundation for Seamless IT Asset Management

GlideFast Consulting introduced a comprehensive, automated solution by leveraging the ServiceNow platform. Key components included:

Discovery: Automated network scanning to identify and catalog hardware and software assets, populating an accurate CMDB.
CMDB Implementation: Built the foundation to support seamless integration of HAM and SAM functionality, ensuring a centralized "single source of truth" for all assets.
HAMPro and SAMPro: Implemented these ServiceNow modules for robust asset management, enabling automated tracking and lifecycle management.
Integrations: Linked Oracle and FileWave data with the CMDB for enhanced visibility into the full asset lifecycle.

This solution modernized the organization’s asset management processes, replacing manual tracking with a fully automated, consistent system.

Delivering Results Through Innovation and Expertise

GlideFast successfully delivered a tailored solution that enabled the client to transition from manual processes to a fully automated asset management system. Key achievements include:

Over 25,000 hardware assets and 50,000 software entitlements effectively managed through the new system.
A 60% reduction in administrative effort, freeing up valuable time for IT staff to focus on more strategic tasks.
Seamless integration and automation across regions, driving consistency and accuracy in asset tracking.
An accelerated transition from manual processes to fully automated workflows, increasing operational efficiency.

With the foundation laid for ongoing growth, the manufacturer is now positioned for further enhancements, including expanding their SAM and HAM capabilities. The partnership with GlideFast ensured a future-proof, scalable solution that continues to deliver value.